Is it me... or is it IT?

Here are three conversations I've had with the techies today:

Conversation 1
Me: Hi, I think there's a problem with email. I'm not receiving any external emails and I haven't since Friday.
IT guy: No one else has said anything.
Me: Hmm.. well, I'm pretty sure there is
IT guy: Like what haven't you had?
Me: Well, someone has emailed me PDF three times now and when she copied in my home email account it came through there immediately so I think there is a problem here because there's no sign - of any of them...
IT guy: Right, I'll call you back.

Conversation 2... 30 minutes later
Me: Hi it's me again
IT guy: Hi oh did I get back to you?
Me: No
IT guy: Sorry, we've been busy, there's a problem with the email
Me; Yes I know, I rang you about it earlier, but I have another problem now.
IT guy: Oh - what?
Me: my archive 'sent' folder has disappeared
IT guy: Did you archive?
Me: No, it archives automatically, I don't need to do anything, but it's vanished. The whole folder.
IT Guy: Who set that up for you?
Me: I've worked here five years now, that was a long time ago, I can't rememeber... Look about that archive folder...
IT Guy: Richard says his archive folder is there...
Me: Oh... (thinks) But I'm not Richard
IT Guy: Sounds like We'll have to open up a job - we'll get back to you.

Conversation 3
My phone rings
IT Guy 2: Hi
Me: Hi
IT Guy 2: I was just phoning to see if you were there
Me: Yes I am
IT Guy 2:... To send out an all-staff email
Me: Yes I am here for that
IT guy 2: So you can...
Me: Send that out? Yes I can... if you send me the information.
IT guy 2: Right... bye.
Me: Bye

Still, nearly time to go home and lie down with a cold flannel on my forehead. Oh, and no one has called me back about conversation two, no.